Agreement to These Terms
By visiting this website, contacting us, or using any services provided by Shiba Digital, you agree to the terms outlined below. Please read them carefully. If you do not agree with any part of these terms, please do not use our services.
About Our Services
Shiba Digital provides digital marketing services including but not limited to:
- Paid advertising management (Google Ads, Meta Ads, YouTube)
- Search engine optimisation (SEO)
- Social media management and content production
- Website analytics and tracking setup
- Landing page design and conversion rate optimisation
- Creative production including ad creatives and UGC-style content
The specific scope of services for each client is defined in a separate proposal or service agreement. These Terms of Service apply generally to all engagements.
Client Responsibilities
To deliver effective results, clients are expected to:
- Provide accurate and complete information about their business, products, and goals
- Give timely access to ad accounts, website platforms, and analytics tools as needed
- Review and approve creative assets and campaign strategies within agreed timeframes
- Ensure that products, services, and business practices comply with applicable laws and platform policies
- Pay invoices within the agreed payment terms
Delays or issues caused by late client approvals, incorrect information, or restricted access may affect campaign timelines and results.
Payment Terms
Payment terms are outlined in individual proposals or service agreements. Generally:
- Retainer fees are billed in advance at the start of each service period
- Ad spend budgets are separate from agency fees and are the client's responsibility to fund directly with the relevant platforms
- Late payments may result in pausing of services until outstanding amounts are settled
- Refunds are not provided for work already completed or for ad spend already disbursed to platforms
Results and Performance
We work hard to deliver strong results for every client. However, digital marketing outcomes depend on many factors outside our control — including market conditions, platform algorithm changes, product-market fit, landing page quality, and competitive dynamics.
We do not guarantee specific outcomes such as particular ROAS targets, lead volumes, or revenue figures unless explicitly stated in a written agreement. Any case studies or result figures shared in our marketing reflect past client results and are not a promise of what any particular client will achieve.
Intellectual Property
Creative assets, ad copy, landing page designs, and strategy documents produced by Shiba Digital for a client become the client's property upon full payment of the relevant invoice.
Our proprietary frameworks, internal processes, templates, and methodologies remain the intellectual property of Shiba Digital and may not be reproduced or shared without written permission.
Confidentiality
Both parties agree to keep each other's confidential information private. We will not share details about your campaigns, business performance, or strategy with other clients or third parties without your consent. We ask that clients similarly respect the confidential nature of our methodologies and internal processes.
Platform Compliance
All campaigns and content we produce are designed to comply with the policies of the relevant advertising platforms (Google, Meta, etc.). We cannot be held responsible for platform-side decisions such as ad disapprovals, account suspensions, or policy changes that occur after campaigns are set up, particularly when caused by information the client has not disclosed or by changes to the client's own business practices.
Termination
Either party may terminate the engagement with notice as specified in the individual service agreement (typically 30 days written notice). Upon termination:
- Outstanding invoices for work completed become immediately due
- We will transfer access and materials to the client in an orderly manner
- Any prepaid fees for future service periods may be refunded on a pro-rata basis at our discretion
Limitation of Liability
To the fullest extent permitted by law, Shiba Digital's liability for any claim arising from our services is limited to the total fees paid by the client in the three months preceding the claim. We are not liable for indirect, consequential, or incidental damages including lost revenue, lost profits, or loss of business opportunity.
Governing Law
These terms are governed by the laws of India. Any disputes arising from these terms or our services shall be subject to the jurisdiction of the courts in Surat, Gujarat, India.
Changes to These Terms
We may update these Terms of Service from time to time. When we do, we'll update the date at the top of this page. Continued use of our services after any changes means you accept the updated terms.
Contact Us
If you have any questions about these Terms of Service, reach us via WhatsApp at +91 99999 99999 or through the contact section on our main website.