Who We Are
Shiba Digital is a performance growth agency based in Surat, India. We provide digital marketing services including paid media management, SEO, social media, analytics, creative production, and conversion optimisation. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or engage with our services.
Information We Collect
We may collect the following types of information:
- Contact information — your name, phone number, email address, and WhatsApp number when you reach out to us.
- Business information — details about your company, industry, current marketing setup, and goals that you share during consultations.
- Website usage data — pages visited, time spent, referral source, and device type collected via analytics tools (such as Google Analytics 4).
- Communication records — messages exchanged via WhatsApp, email, or any other channel when you contact us.
How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide the services you've asked about
- Prepare proposals, audits, and reports relevant to your business
- Communicate campaign updates, performance reports, and strategy recommendations
- Improve our website and the way we present our services
- Comply with legal obligations where applicable
We do not sell, rent, or share your personal information with third parties for their own marketing purposes.
Third-Party Tools We Use
Running digital campaigns involves working with platforms and tools that have their own privacy practices. These may include:
- Google Ads and Google Analytics 4
- Meta Ads Manager (Facebook and Instagram)
- WhatsApp Business (Meta)
- YouTube (Google)
Each of these platforms operates under their own privacy policies. We recommend reviewing them directly if you have concerns about how they handle data.
Cookies and Tracking
Our website may use cookies and similar tracking technologies to understand how visitors interact with our pages. This helps us improve the site and measure the effectiveness of our own marketing. You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of the site.
Data Storage and Security
We take reasonable measures to protect your information from unauthorised access, loss, or misuse. Information shared via WhatsApp is stored within WhatsApp's own infrastructure and subject to Meta's data practices. We do not store payment information on our systems.
How Long We Keep Your Data
We keep your information for as long as we have an active business relationship with you, or as long as necessary to fulfil the purposes described in this policy. When data is no longer needed, we delete or anonymise it in a reasonable timeframe.
Your Rights
You have the right to:
- Ask what personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your data (subject to any legal obligations we may have)
- Opt out of any marketing communications at any time
To exercise any of these rights, contact us via WhatsApp at +91 99999 99999 or reach out through our website.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we'll update the date at the top of this page. Continued use of our website or services after any changes means you accept the updated policy.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, you can reach us via WhatsApp at +91 99999 99999 or through the contact details on our main website.